Terms and Conditions

Terms and Conditions GG Website



  1. Terms and conditions

Welcome to guitarsngears.com.bd (‘’Website’’). The purposes of this site are to provide service to our customers and information about Guitars N Gears LTD. The following are the basic rules that govern your use of our site. Your use of Guitars N Gears LTD site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Your use of this site binds you to these terms.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. 

  • Terms and Conditions may change

Since Guitars N Gears LTD may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us. 


  • Availability

Please understand that our featured items offered are imported and therefore in limited quantities and, because of their limited availability and nature of production, stock will not and cannot be replenished immediately. That means once an item is out of stock, it may remain out of stock for good and not appear on the website again. When an item featured on guitarsngears.com.bd is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us during 11am – 8pm Bangladesh time.

  1. Product information

Keep in mind, in consideration to laws of Bangladesh on shippable items, fragility and other constraints guitarsngears.com.bd does not carry every item that you would find in our stores. The prices displayed on the website, however, are quoted in Bangladeshi Taka (Tk.). Most products displayed on the website are available in select stores in Dhaka while supplies last. In some cases, web products may not be available in stores. Stores may also have different prices or promotional events at different times. Sale prices on the website are Internet-only specials, and do not reflect the pricing of physical stores.

  • Payment and credit note

Guitars N Gears LTD shall have the right to refuse or cancel any orders within 14 working days from the date of your order placement, whether or not the order has been confirmed and your credit/debit card or mobile banking wallet charged. If your credit/debit card or mobile banking wallet has already been charged for the purchase and your order is canceled, Guitars N Gears LTD shall issue a credit note or refund the charged amount.  


  • Shipping and Processing fee

Our shipping and processing charges are intended to compensate designated shipping companies in addition to cover for the cost of processing your order, handling and packing the purchased products and delivering them to you. The risk of loss and title for items deliverable to you pass to you upon our delivery to the carrier.

All orders have a processing time of 12 to 48hrs regardless of the shipping method selected. All transit times are counted in business days (Saturday-Thursday). 

Please note: We do not process orders on weekends and on major holidays. Any orders placed at this time will continue processing the following day.

Shipping Rates:

Dhaka Metro Next Day (1 business day) – 100tk

Outside Dhaka (2-3 business days) – Will vary depending on destination and product ordered.

Processing cut-off time:

Dhaka Metro Next day – Order placed before 12.00pm will start processing on the same day. Order placed on or after 12.01pm will be processed on the next business day. 

Outside Dhaka – Order placed before 03.00pm will start processing on the same day. Order placed on or after 03.01pm will be processed on the next business day.


Order discrepancies: 

If your item was damaged, missing or incorrect, you must inform us within 6 hours of package delivery. Once your claim has been received, reviewed and approved, we will assist you with correcting the issue. 

Cancelling and altering orders:

Orders may be edited up to 10minutes after being placed. Please inform us within 10minutes to make any changes. After that time, the order will be considered correct and final.

  • Return Policy

  • All return requests must be made within 24hrs of receiving the products. 

  • Please contact our customer service team at sales@guitarsngears.com or call us to initiate a return request. Please provide as much information as possible including the Invoice number, full name, address, phone number, reason for the return. Please note we may request for you to send us photos and/or a video of damaged or defective products prior to sending the items back. We may also provide you troubleshooting steps, as it is required to speed up the return process and assist you in avoiding any return processing fees. 

  • If the return is approved, you will receive further directions on shipping the item(s) back to us. Any return, store credit or replacement will be issued once the return has been received and processed. We do not provide refunds of any sorts. 

  • Items once opened will not be eligible for return unless they have any manufacturing defect or functional problems. 

  • For sanitary and safety reasons, we cannot accept return on consumable items that has been opened and used. Consumable items include, but may not be limited to Strings, Pick, Maintenance kits/polish, leather straps, Clip-on tuners with Batteries, tube-amps, and any other items that falls into this category.   

  • The customer will be responsible for return shipping charges for non-defective items. 

  • Promotional items are considered as final sale. Promotional items are not eligible for return unless found defective.


  1. Inaccuracy Disclaimer

From time to time there may be information on our Web Site or in our newsletter that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Guitars N Gears LTD reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on guitarsngears.com.bd may contain incomplete data, typographical errors, or inaccuracies.  Any errors are wholly unintentional and we apologize if erroneous information is reflected in product price, item availability, or in any way affects your individual order. Be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

  1. Legal Information

This website is expressly owned and operated by Guitars N Gears LTD. Unless otherwise noted, all design and content featured on guitarsngears.com.bd - including navigational buttons and images, logos, artwork, icons, graphics, photography, text, and the like-are copyrights, trademarks, and/or intellectual property that are owned, controlled or licensed by Guitars N Gears LTD. This website in its entirety is protected by copyright. All worldwide rights, titles, and interests are reserved.

The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial is prohibited without the prior written permission of Guitars N Gears LTD.  Do not reproduce, publish, display, modify, sell, or distribute any of the materials from Guitars N Gears LTD website, guitarsngears.com.bd. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, non-commercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.


Any dispute or claim relating in any way to your use of any guitarsngears.com.bd, or to any product or service distributed by Guitars N Gears LTD will be subject to the laws of Bangladesh and will be resolved by binding arbitration under the Arbitration Act of 2001 of Bangladesh. If necessary the dispute may be submitted to the court in the jurisdiction of Bangladesh.      


  • Limitation of Liability

Given the unpredictability of technology, internet connectivity and the online environment, Guitars N Gears LTD does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Guitars N Gears LTD shall not be liable for damages of any kind related to your use of or inability to access this website. Guitars N Gears LTD will not be responsible for any fraud, theft or mistake in the usage of your credit card in the online purchase of any Guitars N Gears LTD item.

  • Indemnification

You agree to indemnify, defend, and hold harmless Guitars N Gears LTD and its Service Providers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


  1. Correspondence and Communications

Although we will make every effort to respond quickly to applicable email messages, guitarsngears.com.bd is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding guitarsngears.com.bd, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection. All your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our organization through guitarsngears.com.bd shall become and remain the property of Guitars N Gears LTD. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.


Guitars N Gears LTD and guitarsngears.com.bd reserves the right to refuse service to anyone.